Frequently Asked Questions
Are Bulhawk gazebos waterproof?
All Bulhawk canopies and sidewalls have a PVC coating on the inside to ensure they are fully waterproof.
Can I collect my order?
Yes, please contact us beforehand to arrange this.
Can I see previous customer reviews?
Absolutely, we subscribe to a 3rd party review service that contacts all of our customers a few weeks after an order to allow reviews to be left for us. These reviews are totally independent and Bulhawk has no control over the content or publication. The company page can be found at Reviews.co.uk
Can multiple gazebos be joined together to create a larger area?
Yes you can. We supply a range of accessories, including gazebo clamps and gutters which allow you to connect two or more pop up gazebos together to cover a larger area.
Can the canopy stay attached to my pop up gazebo?
Mistreatment and a lack of maintenance will shorten a gazebos life.
For instance, some users would keep the canopy always attached to the frame to save time on setup the next day. This preference may cause damage to the gazebo fabric, especially if the gazebo is being in transport? We strongly recommend not leaving the canopy attached if the pop-up gazebo is being transported in a vehicle. Vibrations and movement during transport can cause the parts of the frame and joints to rub against the fabric and PVC coating causing damage to the canvas.
To ensure the lifespan of your canopy we advise keeping the frame and canopy stored separately and dry in a carry bag when it’s not in use.
Does my gazebo come with a warranty?
Yes. The frame has a 12-month warranty against manufacturer defects. Fabrics have a 6 month warranty against manufacturer defects.Do you offer a discount for bulk orders?
Please contact us for more information. Depending on the size of your order we may be able to offer you a discount.
Do you sell spare parts?
Yes, please see our replacement part page on the website for current in-stock items. If something is not listed please email us at sales@bulhawk.co.uk
Do you ship outside of the UK
Yes. Please contact us on sales@bulhawk.co.uk for a specific quote for the destination country
How do I clean my gazebo?
The key to keeping your gazebo clean is to act quickly. Wipe away spots & marks as soon as you notice them. We recommend a mild solution of warm soapy water with a soft brush.
DO NOT use pressure washers or steam cleaners as this will damage the material and waterproofing. None of the coverings are machine washable.
